We know, we know. We can hear the groans coming from the room already. The legal stuff. We dread it, you dread it, but it's most certainly necessary, especially in the hosting business.

PLEASE do not skim through these documents. Read through them carefully. The terms outlined in the documents below are what you will be held responsible for as a client of ours, and we believe that an informed client is an empowered client.

Why a fair usage policy?

This policy was put in place in order to make a firm commitment to ensuring the users of our shared hosting servers have plenty of room to operate their websites fairly without having to worry about others using excessive resources. This policy applies to all web hosting accounts except where otherwise noted. 

But I thought my account came with unlimited features! What gives?

Yes, you're correct, but what we examine when determining violations of this policy include factors such as CPU time used, memory usage, load average, and bandwidth, none of which is included under our "unlimited features" banner. If you want to try to run 500 MySQL databases, be our guest- you can create as many as you want with your account. You won't be violating this policy by doing this. What DOES constitute breaking this policy, however, is if the running of these databases infringes on our ability to provide equal server resources to everyone else.

So what limits do we have?

We do not have a single figure or benchmark that signifies what we believe to be excessive usage because we feel that this would be not very helpful and may penalize our users unfairly. What is deemed excessive will be determined by a number of factors including (but not limited to) the length of time which your excessive usage continues for, as well as the amount of resources being used.

What happens if my account breaks this policy?:

If we find your account has broken our Fair Usage Policy, we will let you know via email or a telephone call to allow you to make the necessary arrangements to lessen your usage. If we are unable to reach you, your usage is causing an immediate problem with our servers, OR if your usage is deemed malicious or against our terms of service we reserve the right to halt processes or suspend your account in order to ensure a fair computing environment for others. 

Once you are contacted you will have several options to rectify the situation, including:
1) upgrading your account to the next highest available package.
2) purchasing additional bandwidth or disk space if either of the two is the root cause of your account breaking FUP.
3) halting whatever program/script/process is causing the excessive usage to occur

Excessive bandwidth:

Here at RDnet, we're not around to punish users whose sites become very popular, and drive large amounts of traffic. In fact, we're very pleased if your site does that- we'd like to see you succeed with your online venture. However, if you're expecting a higher than usual amount of web traffic, let us know in advance or as it's happening, and we can work out a solution in order to temporarily boost your available bandwidth.

We can not and do not routinely monitor our user's sites for excessive traffic spikes, so we can't guarantee that we will be able to boost available bandwidth to your site in time to meet the increased need if you are not able to notify us. In this situation, we will do our best to assist you, but keep in mind that this is not a guarantee. (keeping services up and support tickets answered is)

VPS, reseller, or dedicated user?

We ask that you please monitor your clients to the best of your abilities in order to ensure that they are not excessively utilizing networking and computer resources.. 

Any questions about our terms? Want to file a report?

Questions should be sent to abuse [at] rdnethosting.com

To report a breach of this or any of our policies, email all relevant log files, questions, or data to abuse[at]rdnethosting.com - Send us US Postal mail to the following address:

RDnet Hosting
ATTN: Network Abuse Team
PO Box 30325
Savannah, GA 31410